12306回应儿童票与成人票不连座：同一账号购票优先分配连座，若没连座可协调换座

\u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_2--\u003e\u003cp data-pm-slice=\"0 0 []\"\u003e 据经视直播，近日，有网友反映春运期间自己与孩子的高铁票被分配至不同车厢。该网友表示，受余票紧张影响，系统将其座位分配在02车厢14B号，而女儿则被分配至14车09C号，两座相隔十多个车厢，照看不便。\u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp data-pm-slice=\"0 0 []\"\u003e\u003c/p\u003e\u003cdiv class=\"media-wrap image-wrap\"\u003e \u003c!--IMG_0--\u003e\u003c/div\u003e\u003cp\u003e\u003c/p\u003e\u003cp data-pm-slice=\"0 0 []\"\u003e2月8日，该网友告诉经视直播记者，其女儿5岁，按规定未满 6 周岁可免票乘车，不占独立座位。因担心乘车拥挤，她下单时特意加购了儿童票，确保孩子有独立座位。不少网友也留言表示遇到过类似情况，并对儿童单独乘车可能面临的安全与沟通问题表示担忧。\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp data-pm-slice=\"0 0 []\"\u003e\u003c/p\u003e\u003cp\u003e随后，记者就此事致电铁路12306客服热线。客服人员回应称，若用户使用同一账号同时购买多张车票，系统会优先分配相邻座位。但在春运等客流高峰期，若连座车票已售完，系统则无法保证同行人座位相邻，只能自动分配其他空余席位。若乘客带儿童同行却未连座的情况，可持已购车票，在发车前前往车站售票窗口查询是否仍有连座余票。若有余票且车票未经改签，可办理调座。若发车前未能调整，上车后可向列车工作人员说明情况，请求协助与其他旅客协调换座。若协调不成，也可向工作人员说明儿童单独乘车的情况，寻求必要的关怀与帮助。\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp\u003e编辑：南絮\u003c/p\u003e\u003cp\u003e审核：叶知秋\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e【来源：经视直播】\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e声明：此文版权归原作者所有，若有来源错误或者侵犯您的合法权益，您可通过邮箱与我们取得联系，我们将及时进行处理。邮箱地址：jpbl@jp.jiupainews.com\u003c/strong\u003e\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003c!--PARAGRAPH_3--\u003e\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]):not(.qn-editor-copy){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content{color:var(--news-font-night-color)}}.data_color_scheme_dark .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.data_color_scheme_dark .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.data_color_scheme_dark .rich_media_content{color:var(--news-font-night-color)}.data_color_scheme_dark .rich_media_content{font-size:18px}.rich_media_content p[data-exeditor-arbitrary-box=image-box]{margin-bottom:11px}.rich_media_content\u003ediv:not(.qnt-video),.rich_media_content\u003esection{margin-bottom:var(--news-bottom-distance)}.rich_media_content hr{margin-bottom:var(--news-bottom-distance)}.rich_media_content .link_list{margin:0;margin-top:20px;min-height:0!important}.rich_media_content blockquote{background:#f9f9f9;border-left:6px solid #ccc;margin:1.5em 10px;padding:.5em 10px}.rich_media_content blockquote p{margin-bottom:0!important}.data_color_scheme_dark .rich_media_content blockquote{background:#323232}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content blockquote{background:#323232}}.rich_media_content ol[data-ex-list]{--ol-start: 1;--ol-list-style-type: decimal;list-style-type:none;counter-reset:olCounter calc(var(--ol-start,1) - 1);position:relative}.rich_media_content ol[data-ex-list]\u003eli\u003e:first-child::before{content:counter(olCounter,var(--ol-list-style-type)) '. 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新华全媒头条丨全运会最大赢家不是金牌，而是64岁的刘德华！港娱排面还得看他